General Terms and Conditions
for orders via the cdVet online shop
§ 1 General
These General Terms and Conditions apply to all orders via the cdVet online shop.
§ 2 Operator of the online shop
The operator of the online shop and thus the contractual partner for all orders via this online shop is the company:
cdVet Naturprodukte GmbH
based in Furstenau
Osnabruck District Court HRB 20823
Industriestr. 9–11
49584 Furstenau
Telephone: +49 (0) 5901 9796-0
Fax: +49 (0) 5901 9796-133
E-mail: info@cdvet.de
Management: Clemens Dingmann
VAT ID no.: DE 812675510
§ 3 Offer and conclusion of contract
An order is only possible if you, as the customer, have filled out the order form completely and correctly and are 18 years old.
Our range of offers is non-binding. Your order, which is made by clicking the "Buy" button, represents an offer to conclude a purchase contract. Confirmation of receipt of your order will be sent immediately after it has been sent by an automated email (order confirmation). However, this automated email does not constitute acceptance of the contract.
The purchase contract is only concluded when cdVet Naturprodukte GmbH declares acceptance. This is done by sending the automated shipping confirmation email.
The validity of contracts for quantities larger than usual for household use and the commercial resale of the purchased item requires express written confirmation from cdVet Naturprodukte GmbH.
We save the contract text of your order. After you have completed your order by clicking the "Buy" button and entering the payment details, you can print it out from the order confirmation page by clicking on the "Print" link. We will also send you an automated order confirmation by email.
Customer account
As a customer, you can set up a personal customer account. Your order and the order data you entered will then be saved in your personal customer account. You can access your customer account at any time using the login details that you specified when you first registered.
§ 4 Ordering process
When ordering via our online shop, the ordering process includes the following steps.
- You can add the desired item to your shopping cart using the "Add to cart" button next to the item. You can also specify the number and the container size of the item you want there.
- If you want to complete your order, click on the "Shopping cart" in the second step. The shopping cart is located in the top right-hand area of the website.
- By clicking on the shopping cart, you will receive an overview of the items in the shopping cart. You can also remove them here. You will also find the "Checkout" button here.
- By clicking on the "Checkout" button, you will be taken to the login page, where you enter your personal data, such as name, address and delivery address. You can also specify here which email address and password will be used to manage your customer account in the future. If you already have an account, you have the option of accrediting yourself with your login details on this page.
- In the next step, you can choose the payment and shipping method and then click on the "Continue" button to go to the last page of the ordering process.
- In the last step, you will see an overview of the data you have stored and the items you want to order. At this point, you have the option of changing the number of items or removing them. As a further option, you can enter items by entering the item numbers in a designated field and leave a comment on your order. If you have a voucher code, you can enter it in the field provided and confirm it. If your voucher is valid, the value of the voucher will be credited to you after you have entered it. As soon as you have confirmed these terms and conditions and the cancellation policy by clicking on the checkbox, you can complete the ordering process by clicking on the "Order with payment" button.
- After your order has been successfully placed, you will receive an email from us. The email will again contain all the information about your order.
§ 5 Prices
All prices listed in the online shop are final prices in euros, which include the statutory VAT applicable at the time of the order. The prices do not include the respective shipping costs.
§ 6 Shipping costs
The shipment is carried out by a shipping service provider selected by us. If you would like to collect the goods directly from us, please order by phone. The value of the goods (excluding shipping costs) is decisive for the calculation of the shipping costs. The shipping costs are not included in the stated price of the goods. The shipping costs incurred will be communicated to you during the ordering process.
§ 7 Payment
You can find out about the payment options available to you in our online shop before you start the ordering process. You must select the payment method before placing your order.
§ 8 Special conditions for seminars and online events
(1) We offer both downloadable videos and online and face-to-face events via our online shop. The content of the video or event is determined from the respective event description.
(a) For online events, we provide our services exclusively in electronic form via online video conference using appropriate technical means. To do this, we will provide you with a link before the start of a video conference that you can use to participate in the video conference. In order to participate in the online video conference without errors, your system must meet certain minimum requirements, which we will inform you about on our website. You alone are responsible for compliance with the system requirements. Information on how to check these system requirements can be found in the event description. We are not liable for technical problems that are due to inadequate system requirements on your part.
(b) For face-to-face events, we provide our services exclusively in personal contact with our customers and in premises selected by us. Unless the event description states otherwise, you have no right to select a specific room to hold the desired event.
(c) We provide our services through qualified, selected personnel. We can also use the services of third parties who work on our behalf. Unless the event description states otherwise, you have no right to select a specific person to hold the desired event.
(d) We provide our services with the greatest care and to the best of our knowledge and belief. However, we are not obliged to achieve a specific result. In particular, we do not guarantee that you will achieve a specific learning success or that you will reach a specific performance goal. We have no influence on your personal commitment and your willingness to learn.
(e) Costs for travel, accommodation and meals for face-to-face events are not included in the price and must be borne by you, unless the event description states otherwise.
(2) Only the person named in the registration confirmation is entitled to participate. A transfer of the contract to a third party is only possible with our consent. If a third party enters into the contract between you and us, the third party and you are jointly and severally liable to us for the participation fee and any additional costs incurred as a result of the third party's entry.
(3) We can specify a minimum number of participants for our events. If a minimum number of participants is specified, we will expressly point this out in the course description. If the minimum number of participants is not met, we can withdraw from the contract by declaring it to you no later than seven days before the start of the course for face-to-face events and no later than three days before the start of the course for online events. We will send you the declaration of withdrawal immediately after we become aware that the number of participants has not been reached. If we exercise our right of withdrawal in this case, you can request to participate in another event of at least equal value if we are able to offer such an event from our range at no extra cost to you. You must make your request to us immediately after receiving our declaration. If you do not exercise this right, we will immediately refund any participation fee you have already paid.
(6) We are the owner of all rights of use required to hold the event. This also applies to any teaching materials that may be provided to you in connection with the event. You may only use the content of the event, including any teaching materials provided, to the extent necessary for the purpose of the contract agreed upon by both parties. Without our separate permission, you are not entitled to record the event or parts of it or to copy, distribute or make teaching materials publicly available. For some events, course-related teaching materials (e.g. teaching materials) may be made available to you exclusively in electronic form by email or for download. Unless otherwise agreed, you have no right to receive the teaching materials in physical form. Details can be found in the course description.
(7) The hygiene concept of cdVet Naturprodukte GmbH is part of these special terms and conditions for face-to-face events.
(8) The right of withdrawal according to § 10 expires prematurely if the booked event has taken place and the participant has taken part in it.
§ 9 Retention of title
The goods remain our property until full payment has been made.
§ 10 Cancellation policy
Consumers have the following right of cancellation:
Cancellation policy
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day either
- on which you or a third party other than the carrier designated by you took possession of the goods, if you ordered one or more goods as part of a single order and the goods are delivered as a single item
- on which you or a third party other than the carrier designated by you took possession of the last goods, if you ordered more than one goods as part of a single order and the goods are delivered separately.
The right of cancellation expires prematurely if a booked face-to-face or online event has taken place in accordance with Section 8 and the participant has taken part in it.
To exercise your right of cancellation, you must inform us (cdVet Naturprodukte GmbH, Industriestr. 9 - 11, 49584 Fürstenau, Telephone: +49 (0) 5901 9796-0 Fax: +49 (0) 5901 9796-133, Email: info@cdvet.de) by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.
We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
You bear the direct costs of returning the goods. These are 5.95 euros.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
§ 11 Right of retention
In the event that you declare that you are cancelling your purchase, cdVet Naturprodukte GmbH may withhold repayment of the purchase price and the shipping costs for the delivery until it has received the goods back or until you have provided proof that the goods have been sent.
§ 12 Delivery
Information about the delivery period is to be understood as expected delivery times.
Unless otherwise stated in the respective product offer, we will dispatch the goods if they are available within up to 3 working days of receiving the automated order confirmation email.
If the goods are returned as a result of your cancellation, you will bear the costs of the return shipment. These are 5.95 euros.
§ 13 Warranty
If the delivered items have obvious material and manufacturing defects, including transport damage, please contact our customer service.
For all defects in the purchased item that occur during the statutory warranty period, the statutory claims for subsequent performance, removal of defects/new delivery and - if the statutory requirements are met - the further claims for reduction or withdrawal as well as for damages, including reimbursement of your wasted expenses, apply at your discretion.
§ 14 Liability
We exclude our liability for slightly negligent breaches of duty, provided that these do not concern essential contractual obligations, damages resulting from injury to life, body or health or guarantees or claims under the Product Liability Act are affected. The same applies to breaches of duty by our vicarious agents.
§ 15 Online dispute resolution
The EU Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to initially resolve disputes in connection with their online order without involving a court. This dispute resolution platform can be reached at the following internet address: http://ec.europa.eu/consumers/odr/.
We will endeavour to resolve any differences of opinion arising from our contract amicably. Furthermore, we are not obliged to participate in an arbitration procedure and unfortunately cannot offer you the opportunity to participate in such a procedure.
§ 16 Final provisions
If a provision of these General Terms and Conditions is invalid, the remainder of the contract remains valid. The relevant statutory provisions apply instead of the ineffective provisions.
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CSIG) and the provisions on international private law (EGBGB). The statutory provisions restricting the choice of law and the applicability of mandatory provisions, in particular of the state in which the customer as a consumer has his or her habitual residence, remain unaffected.
When we process your personal data, our privacy policy applies to the contractual provisions. This is included in the general terms and conditions or can be accessed at any time on our website.
Status: October 2020
Terms and Conditions Affiliate Program cdVet Naturprodukte GmbH
1 Preamble
The affiliate program on the website www.cdvet.de is a free offer from the company cdVet Naturprodukte GmbH, Industriestr. 9-11, 49584 Fürstenau (hereinafter referred to as cdVet). The following terms and conditions apply exclusively to all affiliate contracts. They also apply to all future business relationships, even if they are not expressly agreed again. They are accepted by registering for the affiliate program.
The purpose of the affiliate partner program is to increase sales of branded products from cdVet via their online shop www.cdvet.de. This is done through the integration and presentation of the online shop operated by cdVet under the URL www.cdvet.de in the form of advertising banners, links, advertisements or other promotional posts on the websites of advertising partners, hereinafter referred to as affiliates.
The affiliate places links on its own responsibility and for a period of time to be determined by the affiliate itself on its websites (this includes social networks, domains, blog pages or newsletters of the affiliate) and receives a commission for each referral made through its advertising measure that leads to a successful sale, which depends on the real value and scope of the service.
Deviating terms and conditions of the participants are non-binding unless they have been expressly accepted in writing by cdVet.
2 Conclusion of contract
2.1. Registration for the cdVet affiliate partner program takes place via the online shop at www.cdvet.de. The affiliate must create a customer account and then register to participate in the affiliate partner program. The system automatically activates the affiliate. The binding registration creates the contract between cdVet and the affiliate for the placement of advertising material.
2.2 Subject to the right to change without explicitly referring to this, the cdVet general terms and conditions, which can be viewed at https://www.cdvet.de/agb, also apply. cdVet does not recognize any deviating regulations or general terms and conditions of the affiliate unless cdVet has expressly agreed to them in writing.
2.3 The affiliate partner contract is concluded with cdVet Naturprodukte GmbH, Industriestr. 9-11, 49584 Fürstenau.
2.4 The contract language is German.
2.5 cdVet employees are not authorized to make oral side agreements or give oral assurances that go beyond the content of the contract.
2.6 Contract partners can only be fully legally competent natural persons or legal entities.
3 Registration for the affiliate partner program
Participation in the affiliate program is free for the affiliate.
To participate in the cdVet affiliate partner program, the affiliate needs a customer account. To do this, he must first register on the website https://www.cdvet.de/account. Once registration has been completed, the affiliate has the option of confirming his participation in his customer account under the affiliate program tab by clicking on the "register for the affiliate program" button. From this point on, the affiliate can manage their advertising measures via this user account and generate a link with an associated affiliate code for all products offered in the online shop at www.cdvet.de that leads to the respective product. The affiliate must integrate this affiliate link into their website on their own responsibility in order to enable tracking and to ensure that orders placed via this link can also be assigned to the affiliate.
The affiliate is free to decide whether and for how long they place the advertising material/links on their website and in emails, etc. They are entitled to remove the advertising material or links provided at any time. The affiliate program does not establish a joint company, an employment relationship or a commercial agency contract between the parties in accordance with the German Commercial Code.
4 Rights & Obligations of cdVet
4.1 It is the responsibility of cdVet to ensure that visitors reach the respective product pages on the cdVet website via the affiliate links integrated by the affiliate on its website using web tracking. Furthermore, cdVet ensures that orders placed as a result of the affiliate link are properly assigned to the affiliate.
4.2. Liability for error-free and/or uninterrupted availability of the website is excluded.
5 Affiliate rights and obligations
5.1. Making changes to web banners or other advertising media provided is not permitted. Links may also not be linked to other prohibited content.
5.2. The affiliate is responsible for the operation and content of its website. The affiliate also assures that all content on its website complies with the law and does not violate applicable law, morality or the rights of third parties or damage cdVet's reputation. cdVet reserves the right, but not the obligation, to check the affiliate's website occasionally.
5.3. Any form of abuse, i.e. the generation of commission-based transactions via the affiliate link using unfair methods or impermissible means that violate applicable law (for example the EU Health Claims Regulation, Regulation EC No. 1924/2006) and/or these Terms and Conditions, is prohibited. The affiliate is particularly prohibited from attempting to generate affiliate LEADS and/or sales or to have sales attributed to the affiliate using unfair practices, either by itself or through third parties.
5.4 Sending unsolicited email advertising (spam), using misleading links and providing false email addresses, names and data are also prohibited.
5.5 In the event of a breach of this contractual obligation, cdVet is entitled to terminate the contract without notice.
6 Partner remuneration
6.1 Sales subject to commission are determined via the affiliate program. A claim to payment of a commission only exists for effective purchase contracts with end consumers (no B2B transactions) that have been concluded in the cdVet online shop by voluntarily and consciously clicking on a link placed by the affiliate on their affiliate website or in an affiliate email and provided by cdVet.
6.2 The commission is calculated as a percentage of the net sales value. Only sales for which the goods have been delivered and paid in full for at least 14 days are taken into account for the commission. If the purchase contract is canceled, the commission is canceled.
6.3 A commission can only be paid out if the affiliate's commission account has a balance of at least €75. The balance does not earn interest. If a balance of €75 is not reached within a year and there is no change in the commission account balance, cdVet is entitled to close the account.
6.4 If the commission account has reached the required minimum payout amount of €75, the affiliate can independently trigger the payment of the commission by clicking on the request button in their customer account. The commission is then transferred to the current account specified by the affiliate.
6.5 If cdVet terminates the affiliate contract for good cause, the balance of the commission account will be paid out, provided it is at the minimum amount.
6.6 If a partner intentionally attempts to influence the statistics and thus the commissions to be paid out to them by manipulating them, a contractual penalty of €2500.00 will be due.
6.7 If the affiliate is subject to German sales tax, the payment will be made plus the statutory German sales tax. The affiliate is obliged to inform cdVet immediately of any change in the VAT liability with proof from the responsible tax office. If no proof is available at the time of billing, the VAT will generally be withheld and paid; subsequent billing is not possible for organizational and technical reasons.
7 Notification of defects and warranty
The affiliate must check the service and the billing immediately. Obvious defects must be reported to cdVet immediately in writing. Defects that cannot be discovered immediately even with careful inspection must be reported to cdVet in writing immediately after discovery.
8 Termination
8.1 The contract can be terminated at any time with a notice period of three working days.
8.2 The right to extraordinary termination for good cause remains unaffected. Attempts to influence the contractual ratings entitle cdVet to terminate the contract without notice. This applies in particular to mass self-clicks, the use of misleading links or illegal content, spam, manipulation or non-installation of the recording codes or incorrect information. Further claims for damages and in particular the assertion of a contractual penalty and the filing of a criminal complaint remain reserved in all cases.
9 General limitation of liability/right to indemnification
9.1 Claims for damages against cdVet are excluded unless there is intentional or grossly negligent behavior or the violation of an essential contractual obligation. The same applies if compensation for indirect or consequential damages is demanded. Any liability is limited to the damage that was foreseeable at the time the contract was concluded and is typical for such cases.
9.2 If third parties make claims against cdVet due to a culpable breach of duty by the affiliate with regard to the placement of the advertising material provided, the affiliate undertakes to indemnify cdVet against all claims by third parties and the costs of cdVet's legal defense against such claims, including legal fees at the statutory rate. If cdVet requires information or statements from the partner for legal defense, the partner is obliged to provide these to cdVet.
9.3 Statements to cdVet and changes to the contract must be in text form at least (e-mail, fax). This also applies to the cancellation of the text form requirement.
10 Data storage
All data is stored electronically and/or manually in accordance with data protection laws and other legal provisions and regulations. If necessary for the processing of business or in accordance with laws and regulations, we will also pass on the data (or parts thereof) to third parties, in compliance with the statutory provisions.
11 Place of performance, place of jurisdiction, choice of law
The place of performance for all obligations and place of jurisdiction for all disputes arising from the contractual relationship is the registered office of cdVet, provided that the contractual partner is a merchant or a legal entity under public law. The contractual relationship is subject to the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.
12 Changes to the terms and conditions/severability clause
12.1 cdVet reserves the right to change these terms and conditions at any time and without stating reasons. CdVet will notify the affiliate by email two weeks before the terms and conditions are changed and give them the opportunity to view the changed version. The affiliate is then entitled to object to the changes. If the affiliate does not object to the validity of the new terms and conditions within two weeks of receiving the email, the amended terms and conditions are deemed to have been accepted. The affiliate will be informed separately of the importance of the two-week period.
12.2 If a provision of these terms and conditions is invalid, the remaining provisions remain unaffected. The invalid provision is deemed to be replaced by one that comes closest to the meaning and purpose of the invalid provision in a legally effective and economic manner. The same applies to any regulatory gaps.
Status: March 2021