Returns policy

Withdrawal

You have the right to revoke this contract within fourteen days without giving reasons. The cancellation period shall be fourteen days from the day either.

• On which you or a third party named by you, who is not the carrier, has taken possession of the goods, if you have ordered one or more goods within the framework of a single order and the goods or Goods are delivered uniformly or will be delivered.
• On which you or a third party named by you, who is not the carrier, has taken possession of the last goods if you have ordered several goods within a single order and the goods are delivered separately.

The right of revocation expires prematurely if a booked face-to-face or online event has taken place in accordance with § 8 and the participant has participated in it.

In order to exercise your right of withdrawal, you must inform us

cdVet Naturprodukte GmbH

Industriestr. 9–11, 49584 Fürstenau

Phone: +49 (0) 5901 9796-0

Fax: +49 (0) 5901 9796-133

E-Mail: info@cdvet.de

If your decision to revoke this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You can use the attached model withdrawal form, but this is not mandatory. To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you withdraw from this contract, we shall reimburse you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; In no case will you be charged any fees for this repayment.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and, in any case, at the latest within fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the direct costs of returning the goods. These are 5.95 euros. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check the nature, characteristics and functioning of the goods.